We have a 30-day return policy, which means you have 30 days after receiving your item. Please refer Exceptions / Non-Returnable Items below.
To be eligible for a return, your item must be in the same condition that you received it, unassembled, unused, in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org.
Please note that returns will need to be shipped to the following address at your own cost:
Hark Enterprises Pty Ltd
19-25 Cyber Loop
Dandenong South VIC 3175
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
CHANGE OF MIND
Our team want you to be happy with your purchase. If you have a change of mind, please reach out to us and we will can try to help - email@example.com.
If you have changed your mind and no exceptions apply (see below), you can return your purchase within 30 days as long as it is in it's original packaging, unopened and if the condition is brand new. We will happily exchange or provide a refund for your purchase. Delivery charges however are non-refundable.
If you're unable to arrange shipping for your own return, our team can assist with organising a pickup and return at your cost. This may be subject to additional charges and can be quoted on a case-by-case basis.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, such as:
- smokers or grills that have been assembled or removed from the original box.
- barbeque seasonings including rubs, sauces & glazes.
- sale items
- gift cards.
Please get in touch if you have questions or concerns about your specific item.
SALE / CLEARANCE ITEMS
Please choose carefully when purchasing a clearance or sale items. No change of mind refund, exchanges or credit notes will be issued for clearance or sales items purchased from our office / warehouse or online.
Our policy including the change of mind limits do not exclude or replace your rights under Consumer Guarantees of the Australian Consumer Law, regulations or otherwise as required by law.
DAMAGES AND ISSUES
Please inspect your order upon receipt and email us immediately if the item has arrived defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method less any freight costs within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact by emailing us at - firstname.lastname@example.org.
If you have any further questions, please don’t hesitate to contact us:
t. 03 9702 8823
HARK ENTERPRISES PTY LTD
19-25 CYBER LOOP
DANDNONG SOUTH VIC 3175